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Working With HUX

The process is as important to HUX as the end product and we have honed our process to empower and inspire our clients in equal measure. Your dream will become a reality with an exquisite bespoke HUX commission.

Over the years we have refined a very specific customer-focused process for successfully delivering projects, to give you complete clarity as to next steps, timings and how best to prioritise pending client decisions. The end product is a result of a measured and considered design, that evolves through a mutually enriching design process.

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1. Preparation, Brief & Budget

The initial phase of each project is formed of preliminary studies of your joinery requirements. We want to find out at seed level what your big picture is. We learn to understand your needs, taste and style and how you want the space to work, along with exploring and understanding your expectations, timescale and budget.

Typically this stage is done remotely, by zoom or over the phone, and forms the basis of the initial concept. We encourage you to share pictures of the spaces and any measurements or drawings you have, along with any inspiration images.

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2. Concept Design & Costing

From here we develop initial sketches to reflect your intentions. These can take the form of stylistic hand drawn sketches, elevation line drawings or initial 3D visuals. These drawings form the basis of our estimate and, along with accompanying inspiration images, allow you to visualise both our design intent and what we have priced against.

If you would like to proceed to the next stage of design we issue either a full deposit towards the order, or a non-refundable working deposit.

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3. Technical Design

Once your deposit payment is received, we are formally instructed. Much of what is considered at this stage is extremely detailed and time-consuming, but critical to enable us to deliver on the expectation that brought you to HUX in the first place. Which we hope you can appreciate cannot be delivered without a commitment by way of a confirmed order.

The importance of this stage cannot be overstated. Here we refine our concept designs and optimise layouts, explore which finishes best meet the brief and budget, and together make all the detailed design decisions needed to masterfully engineer the perfect bespoke product for you.

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4. Production

At this stage most of the collaborative work we undertake with you is now complete. The project moves into the manufacturing stage, where we adhere to the strictest discipline and remain laser focused with one aim in mind: to deliver excellence!

Your project is passed over to our production designer who prepares the drawings for our CNC, triple checking all design details and measurements before producing a set of shop drawings for manufacture.

Our highly talented cabinetmakers and specialists will then assemble and finish your joinery, before dry-fitting it in our workshop prior to despatch.

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5. Installation

Two weeks prior to your scheduled installation your pre-install invoice will be issued.

Your joinery is now wrapped and packaged for despatch and shipped from factory floor to its final destination – your or your client’s home or place of work. And with meticulous attention to detail, and minimal disturbance, our expert installations team assemble and install the finished product.

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6. Handover

This committed dedication to obsessive detail does not end until we are 100% satisfied with the end result. As the project concludes we visit site to inspect all works and prepare a schedule of defects to work through prior to handover.

Working with our clients and 3rd party design professionals we ensure expectations are met. Once any final snags are completed, we raise the completion invoice.

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7. Aftercare

When the installation of the project is complete, our Installations manager personally inspects every item to thoroughly snag the project and ensure every detail meets our rigorous design and installation standards. For kitchens we supply a O&M (operation and maintenance) manual, and return for a free-of-charge aftercare visit six months after installation.

You are more than welcome to come and visit us at the workshop at any time. In fact we positively encourage it, to come and see where all your joinery is being made, it is a fascinating place to visit and we will talk you through all the intricacies of the various machines and stages of production. We keep a large selection of samples at our Chiswick showhome, but a far more in-depth selection of samples at the workshop, so wherever possible we really encourage you to schedule a design meeting at the workshop.

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